The following General Terms and Conditions of Sale concern the offer and sale of products on the website www.enricozanolla.com, owned and maintained by:
Enrico Zanolla design studio
via Aquileia 160
34072 Gradisca d’Isonzo
Trademarks & Copyright
All product designs, product names and content included on this website are protected by international copyright and trademark laws. You are not permitted to use any product designs, product names or trademarks presented on this site without prior written consent from Enrico Zanolla design studio.
These terms and conditions are subject to the laws of Italy and any dispute related to this website, its services or these terms and conditions shall be settled by the courts of Italy.
Content, Product availability and Prices
Enrico Zanolla design studio aim to provide accurate and updated content on this website. Unfortunately, there may occasionally be price changes, sold out goods and other unintentional errors on our site. We reserve the right not to be held liable for these errors or changes and neither Enrico Zanolla design studio, nor any employee or representative of Enrico Zanolla design studio can be held liable for damages arising from the use of this website or the products sold here.
Any dispute arising between a customer and Enrico Zanolla design studio will be settled in accordance with the laws of Italy.
www.enricozanolla.com is open 24 hours a day. The website might temporarily be down for maintenance.
You must be 18 years old, and have a valid credit card to shop on our website. If you are not yet 18 years old, you can have an adult make the order for you.
VAT, Customs and Import Duties
If your delivery country charges customs or import duties – these will be charged once the package reaches the destination country. You will have to pay these charges. This also applies to the purchase of gifts or other purchases made on behalf of another recipient.
Unfortunately, we have no control over customs and import charges and we cannot inform you how much they will be before you order. Customs policies vary widely from country to country. Please contact your local customs office for further information.
Enrico Zanolla design studio ships worldwide. Items are shipped depending on stock quantities. A tracking number could be requested after dispatch. Shipping fees are in euros. If your country is not listed, please send us an email for further informations.
If your order has been shipped from our warehouse you can not cancel your order. The order will be shipped to you, and you will have to handle it as normal return. Please see details in our return policy.
Made to order products can not be cancelled. Once payment has been made for made to order products, the order and payment are legally binding, and the order cannot be cancelled for a refund. The made to order products are specially made according to your specifications of color, fabric and other style preferences.
When ordering made to order products you accept that the payment for the order will be withdrawn directly after your order is received. This is done so the production of the product can be started immediately.
You may change your mind within 14 days of receiving your items. You have to notify us before the 14 days if you want to return your order. Please contact us at firstname.lastname@example.org if you want to return a product or use the return form.
After you have received the items you ordered, you may carefully examine and try the items within the period of 14 days, but only in a manner as you would if you examined the products in our store or any other offline reseller. If the items or packing have been used in excess of what is normal in order to examine them, you will be held liable for the decrease in value of the items the use has caused. When we have received the items, we will notify you if there is any loss of value of the product and if your refund will be lower than the price paid.
If we accept your return order as valid and the product can be re-sold as new, we will give you a full refund of the purchase price, including the original shipping charges for the items that you return to us. But we do not cover the return shipping cost. The refund will be paid back to the credit card (or method of payment) used to pay for the order within 14 days of receiving the notification of your wish to return the order. However the refund will not be paid before we have received the items at our warehouse.
Some products cannot be returned. Products including custom colors, custom sizes or elsewhere indicated.
Please check our extended return policy at this link
If we accept your return order as valid and the product can be re-sold as new, we will give you a full refund of the purchase price, including the original shipping charges for the items that you return to us. But we do not cover the return shipping cost.
The refund will be paid back to the credit card (or method of payment) used to pay for the order within 14 days of receiving the notification of your wish to return the order. However we reserve the right to withhold the refund we have received and inspected the items at our warehouse.
Please note that a full refund cannot be given if:
a. You have actually used the products for its purpose
b. The item has been damaged while it was in your custody (e.g. during transportation)
c. You have handled the items in other ways than you normally would in a store for examining the nature of the type of item and its features.
d. The item you have returned is a product that is made to order, specially made according to your specifications of color, fabric and other style preferences.
Your use of this website and our products/services and any dispute arising out of such use is subject to the Italian law.