You may change your mind within 14 days of receiving your items. You have to notify us before the 14 days if you want to return your order. Please contact us at info@enricozanolla.com if you want to return a product or use the return form.
After you have received the items you ordered, you may carefully examine and try the items within the period of 14 days, but only in a manner as you would if you examined the products in our store or any other offline reseller. If the items or packing have been used in excess of what is normal in order to examine them, you will be held liable for the decrease in value of the items the use has caused. When we have received the items, we will notify you if there is any loss of value of the product and if your refund will be lower than the price paid.
If we accept your return order as valid and the product can be re-sold as new, we will give you a full refund of the purchase price, including the original shipping charges for the items that you return to us. But we do not cover the return shipping cost. The refund will be paid back to the credit card (or method of payment) used to pay for the order within 14 days of receiving the notification of your wish to return the order. However the refund will not be paid before we have received the items at our warehouse.
Some products cannot be returned. Products including custom colors, custom sizes or elsewhere indicated.
RETURN SHIPPING
The shipping costs for returning an order are not covered by us, and must be paid by you, and must also be arranged by yourself. For larger orders we can arrange for the return, but the shipping charge is still to be paid by you, and is still your responsibility.
The items you want to return are your responsibility until they reach our warehouse. Damage done while returning / shipping the product to our warehouse is your responsibility. Please make sure you pack the return safely to prevent any damage to the products or boxes, as this will affect the value of the product, and thus our possibility to resell the item. Make sure the product’s original packaging is intact. Please keep receipts and tracking numbers as proof of sending the items back.
Please fill out the return form that came with your order. Send it along with the items you wish to return.
If you lost the return form, you can download the return form here:
How to return an item:
1. Notify by email on info@enricozanolla.com within 14 days after receiving your order that you want to return something.
2. Send your items and the original packaging back to us within 14 days from your notification
3. Fill out the return form, and send it along with the items you want to return
4. The return shipment cost must be paid by you, and is not covered by Enrico Zanolla design studio
5. You will receive your refund within 14 days after we receive the notification or the model withdrawal form. However the refund will not be paid before we have received the items at our warehouse or we have received documentation proving the items have been shipped.
6. If the items are not received in their original packaging and in the same condition as you received it a deduction can be made in your refund similar to the decrease of the value of the items
DAMAGED OR FAULTY ITEMS
We want all our customers to receive high quality products. If there is something wrong with the product you have received or if your delivery is not identical to your order (wrong product or if a product is missing), please contact us at: info@enricozanolla.com
If you send us an e-mail, please include as many details as possible including your order number as well as some pictures if there is something wrong with one of the products.
You are entitled to give notice of defects for a period of 24 months. If something is wrong with the product, your claim should be sent to us as soon as possible from the time that you notice the problem. You can either have a new product sent, a discount or return the product for a refund. This will be decided from case to case. If you send back damaged or faulty items please fill out the return form that came with your order. Send it along with the items you wish to return.
